Shipping policy

 

Shipping Policy

Shipping Locations: We ship to addresses both within the United States and internationally.

Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

• Domestic Shipping (within the USA):

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1-2 business days

• International Shipping:

  • Standard International Shipping: 10-20 business days
  • Expedited International Shipping: 5-10 business days

Delivery delays can occasionally occur.

Customs, Duties, and Taxes: Velvet Candle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages: Velvet Candle is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy: Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Contact Us: If you have any questions about your order, please contact us at:

Velvet Candle Email: velvet.candle.usa@gmail.com